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FAQs

We may have answered some of the questions you had in mind...
  • You can book a cleaning service through our website, by phone, or via email. Simply choose your preferred date, time, and type of service. We now require a 50% deposit to confirm your appointment. The balance is due immediately after the cleaning is complete. Any payment after the cleaning day will  be accessed a fee.

    *Deposits are required for one-time, first-time or regular clients. 

  • Our deep cleaning service covers dusting, vacuuming, mopping floors, cleaning bathrooms, kitchens, and wiping down surfaces. It also includes taking out the trash and spot-cleaning mirrors and windows.

    It cover areas not included in standard cleaning, such as doors, vents, baseboards, fan and window tracks.

    See our residential apartment/condo, townhome/single-family deep cleaning page for more information.

  • Yes, you can add additional tasks such as fridge or oven interior cleaning, balcony/porch, laundry fold and hanging etc. See our Add-On/A La Carte section for more options and pricing. Please let us know in advance so we can allocate the necessary time and resources.

  • A 50% deposit is required for all booking and the final payment is due right after the cleaning service is completed. We accept various forms of payment, including credit/debit cards, Zelle and CashApp.

  • A 50% deposit/retainer is required for all appointments to secure your time slot. The deposit is non-refundable and only transferable and is credited towards the service.

     

    Appointments can be rescheduled up 24 hours before your scheduled appointment, go to your confirmation email and click 'change/cancel appointment' button and it will allow you make the change/update.

     

    ​Appointments that are rescheduled or cancelled with less than 24 hours of your appointment time will incur a last-minute cancellation fee equal to the 50% deposit cost. No exceptions.

     

    If Sparkle Nest Cleaning cancels at any time or is unable to perform services for any reason, the deposit paid will be fully refunded.

    ​Only one (1) reschedule is allowed, after that your appointment is cancelled and a new appointment is required.

  • We offer several convenient payment options, including:

    • Credit/Debit Cards: We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover (subject to a 5% convenient fee).

    • Zelle: (240) 449-7379; sparklenestcleaning@gmail.com

    • CashApp: sparklenestcleaning@gmail.com

    • No Cash, Checks or Electronic Transfer payments are accepted.

    • Online Payments: Pay directly through our website using your preferred payment method.

  • We recommend tidying up any personal items like clothing, toys, dishes and removing items off this floor. This allows our team to focus on deep cleaning your home.

  • If you fail to cancel or reschedule your appointment and are not present when our team arrives, it will be considered a no-call, no-show. In such cases, you will be charged a fee equivalent to the deposit of the scheduled service. This policy is in place to compensate our team for their time and to cover the slot that could have been offered to another client.

  • The frequency of cleaning depends on your household’s needs. We offer weekly, bi-weekly, and monthly services, as well as one-time deep cleans for special occasions or seasonal cleaning.

  • We do our best to accommodate last-minute requests, but we recommend you schedule in advance to secure your preferred date and time.

  • It’s not necessary to be home while we clean. Many clients provide a key or entry code, and our trusted team will handle everything while you’re out. If you prefer to be home, we’ll work around your schedule.

    However, you are required to perform a final walkthrough of your home before the cleaners leave, failure to do so, forfeits any cleaning adjustments.

  • Yes, we use environmentally friendly and non-toxic cleaning products that are safe for both children and pets.

  • Pricing is based on the size of your home, the type of cleaning required, and the frequency of service. We provide an initial estimate, but the final cost is determined after an on-site assessment.

  • We take great care in handling your belongings. In the unlikely event something is damaged, we are fully insured and bonded and will work with you to resolve the issue promptly.

  • Absolutely! We offer customizable cleaning plans to meet your specific needs. Whether you need extra attention in certain areas or specific tasks completed, we can tailor our services to your preferences.

  • Yes, we bring all necessary cleaning supplies and equipment. However, if you have specific products you'd prefer us to use, just let us know, and we'll accommodate your request.

  • The duration of a cleaning session depends on the size and condition of your home. Anywhere from 2 to 6 hours, while an organizing/decluttering service may require more time.

  • We understand that plans can change. Please notify us at least 24-48 hours in advance if you need to reschedule or cancel to avoid a cancellation fee. Keep in mind that appointments are non-refundable but transferrable. Use the change/cancel option via booking site to make changes.

  • Yes, we offer discounts  and promotions. Check our website or contact us to learn more about our current offers.

  • If you cancel a prepaid service with sufficient notice, we will issue a full refund. For late cancellations, the refund may be partial, depending on the circumstances and our cancellation policy.

  • Yes, all of our cleaners are thoroughly vetted, background-checked, and fully insured to ensure your safety and peace of mind.

  • Your satisfaction is our priority. If you're not happy with any aspect of our service, please contact us within 24-48 hours, and we’ll return to address any concerns at no additional charge.

  • Yes, we specialize in move-in/move-out cleanings, which include thorough cleaning of all areas, including inside cabinets, appliances, and closets, to ensure the space is spotless for the next occupant.

  • All our cleaners are thoroughly trained to provide consistent, high-quality services. This ensures that you receive the same level of care and attention to detail, regardless of which cleaner is assigned to your home.

  • We provide residential cleaning services throughout Maryland, Washington, D.C and Northern VA. If you’re unsure whether we cover your area, feel free to contact us for more information.

  • We offer several options for home access, including entry codes, or virtual access. Customers will be notified once the cleaning is completed. We maintain strict protocols to ensure your security and privacy.

  • It's best to book at least a week in advance, especially for larger homes or deep cleaning services, to ensure availability at your preferred time.

  • If your scheduled cleaning falls on a holiday, we will contact you in advance to reschedule to a more convenient date.

  • The final price is confirmed after an initial on-site assessment, which allows us to tailor our services to your specific needs. You final price may or may not be your estimated price. We will provide you with a detailed estimate before beginning any work, if needed.

  • Yes, we offer discounted packages for recurring services. Payment plans may be available for larger projects or specialized services. Contact us for more details.

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